Terms & Conditions
General provisions
These Terms and Conditions govern the use of the Nebrito online store on the website nebrito.com, the placement of orders, the conclusion of distance contracts, payment methods, delivery, the right to withdraw from the contract, the handling of complaints, and other relations between the provider, the user and the buyer.
The online store is operated by Aleksandr Lepeshkin s.p., company registration number: 8687188000, VAT ID: SI21179379, Čevljarska ulica 8, 6000 Koper, email address: [email protected], hereinafter: the provider.
These Terms and Conditions are drafted primarily on the basis of the Consumer Protection Act (ZVPot-1), the Electronic Commerce Market Act (ZEPT), the Obligations Code (OZ), the Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS), and other applicable regulations of the Republic of Slovenia and European Union law applicable to the online sale of goods to consumers. Specific rules on the processing of personal data are set out in a separate Privacy Policy document.
A user is any person who visits or uses the Nebrito website. A buyer is any person who places an order or enters into a purchase contract. A consumer is a buyer who acquires goods for purposes outside their trade, business or profession. A business buyer is a legal entity, sole trader or other person purchasing goods for the needs of its business activity.
The provisions of these Terms and Conditions relating to the right of withdrawal, the statutory guarantee of conformity of goods and other special consumer protection rules apply only to consumers. These rules apply to business buyers only where this is expressly stated or where required by mandatory law.
These Terms and Conditions form an integral part of every contract concluded through the online store. Before placing an order, they are available to the buyer on the provider's website, where they can be saved or printed.
As a rule, contracts may be concluded in the Slovenian language. Where any content of the online store is also available in English, the English version is for information purposes only; in the event of any inconsistency, the Slovenian version shall prevail, unless the provider expressly states otherwise for a particular version.
The provider and the buyer, as participants in electronic commerce, mutually recognize electronic messages as a valid means of communication and evidence in relation to the order, payment, delivery, withdrawal from the contract and the assertion of claims, unless the law requires a stricter form.
Information about the offer, products and prices
The product offer in the online store may change and be updated frequently due to the nature of online business. The provider endeavours to ensure that product information is accurate, complete and up to date, but does not exclude the possibility of typographical errors, delays in updates, packaging changes or changes to specifications made by the manufacturer.
Product photographs may be symbolic or informative. The actual packaging, markings, series, lots, design or minor visual elements may differ from the published photographs if this does not affect the essential characteristics of the product. For cosmetics, personal care products, shaving products and similar goods, the information on the product packaging, the INCI list, the manufacturer's instructions and other accompanying documentation supplied with the product shall be decisive for assessing composition and proper use.
All prices in the online store are stated in EUR and include VAT, unless expressly stated otherwise for an individual price. Prices apply at the moment the order is placed. Delivery costs, any cash-on-delivery service fees and any other additional costs are shown to the buyer during the order process before the final confirmation of the order.
Sale prices, promotions, coupons, discount codes and other benefits apply under the conditions published with the relevant offer and, as a rule, may not be combined unless expressly stated otherwise. The provider reserves the right to limit quantities for products where this is required by stock availability, fair business practices or the nature of retail sales.
The publication of a product in the online store does not in itself mean that the product is always available. If an ordered product is out of stock or the provider cannot supply it under the displayed conditions for objective reasons, the provider shall notify the buyer by email and, if payment has already been received, shall refund it without undue delay.
Placing an order and conclusion of the contract
Before placing an order, the buyer may review in the shopping cart and in the subsequent steps of the process all essential information relating to the order, the selected products, quantities, price, delivery costs, delivery method and payment method, and may correct errors, change the entered data or remove individual products from the cart if necessary.
During the order process, by using the relevant confirmation checkbox, the buyer confirms that they are familiar with these Terms and Conditions and that, by placing the order, they assume the obligations arising from the selected payment method. If the website interface includes a button labelled Continue to payment, this shall be deemed a transition to the final step of placing the order or to the step of selecting or confirming the payment method; however, where a particular interface constitutes the final placement of a payable order, the meaning of that step shall be interpreted in accordance with the applicable mandatory rules.
After the order is placed, the provider sends the buyer an automatic email confirmation of receipt of the order. This confirmation merely means that the provider has received the order in its information system and does not in itself mean that the order has been accepted or that the contract has already been concluded, unless expressly stated below for the relevant payment method.
For online payment methods, the order constitutes the buyer's offer to conclude a contract. The contract is concluded when the provider receives confirmation of successful payment and sends the buyer, by email, confirmation that the order has been accepted for processing or confirmation that the goods have been dispatched.
For cash on delivery, the order constitutes the buyer's offer to conclude a contract. The contract is concluded when the provider confirms by email that the order has been accepted for processing. In this case, no prior online payment is required, and the provider prepares and dispatches the order in accordance with the availability of the goods and the selected delivery terms.
For orders with in-store pickup, the order constitutes the buyer's offer to conclude a contract. The contract is concluded when the provider confirms by email that the order has been accepted for processing. The provider then prepares the goods for collection and sends the buyer a notification that the order is ready for pickup.
The provider reserves the right to reject an order if, taking into account the available information, it cannot fulfil it, if there is an obvious error in the price or description, if there is a justified suspicion of abuse, fraud or other harmful conduct, or if the buyer does not fulfil special conditions required for a particular order.
The text of the contract, the order data and these Terms and Conditions are stored electronically by the provider. The buyer may obtain a copy of their order data upon a justified request sent to the provider's email address.
The provider issues an invoice to the buyer on a durable medium. In the case of delivery, the invoice is generally provided in electronic form, while in the case of in-store pickup it may also be provided in printed form. The invoice shall show the price, any additional costs and other information required by law.
Payment methods
Depending on the country of delivery, order value, selected products, logistical constraints and technical possibilities, the provider may offer one or more of the following payment methods:
- online payment by debit or credit card or by other online payment methods available during the checkout process;
- cash on delivery, where this option is available for the selected country, order value and carrier;
- payment upon personal collection in the provider's physical store.
The available payment methods, any additional costs for a particular method and any restrictions on the use of a particular method are shown to the buyer during the order process. The provider reserves the right to limit or exclude certain payment methods for particular orders if this is necessary for risk management, logistical constraints, past abuse, or the requirements of payment service providers and carriers.
For online payments, the provider does not store complete payment card details on its servers; payment is processed through external payment service providers and in accordance with their security rules.
Delivery and in-store pickup
The provider delivers goods to the countries enabled at the relevant time during the order process, provided that delivery to the selected country is not restricted or prohibited by the applicable legislation of the Republic of Slovenia, European Union law, international sanctions, customs rules, carrier rules or other operational reasons.
The current list of delivery countries, available delivery methods and delivery costs is shown during the order process. The provider reserves the right to change at any time the list of countries, delivery methods, price lists, free-shipping thresholds, delivery partners and operational rules.
Dispatch and delivery times are indicative and depend on product availability, the time of order confirmation, the country of delivery, customs procedures, logistical workloads and the selected delivery method. The provider is not responsible for delays caused by the acts or omissions of carriers, customs authorities, other public authorities, force majeure, weather conditions, extraordinary events, strikes or other circumstances beyond its control.
The provider may choose another carrier or logistical channel for fulfilment of the order than the one originally stated if this allows the order to be fulfilled more efficiently or reliably; this shall not affect the buyer's rights under mandatory law.
The buyer or recipient is obliged to inspect the visible condition of the parcel and any obvious damage upon receipt. If the parcel is visibly damaged, opened or shows signs of improper handling during transport, the buyer should record this immediately with the carrier and notify the provider.
For in-store pickup at Čevljarska ulica 8, 6000 Koper, the buyer must collect the goods within the period stated in the notification that the order is ready. If the buyer does not collect the goods within a reasonable period, or at the latest within two working days from receipt of the notification, the provider may, after prior notice, cancel the order or withdraw from the contract if justified in the circumstances.
Special orders and goods procured on special request
For goods that are not part of the provider's regular stock and which the provider must order specifically at the buyer's express request, the provider may determine special delivery conditions, in particular prior confirmation of the order, partial or full prepayment, a longer delivery period, a limitation on the possibility of cancelling the order before dispatch, or other reasonable conditions of which the buyer is informed before the order is accepted.
If the buyer does not accept these special conditions, the provider is not obliged to accept such order and may reject it. The mere fact that goods are specially procured for a consumer does not in itself mean an automatic loss of the right to withdraw from the contract; that right is excluded only in cases expressly provided for by law.
For business buyers, the possibility of cancellation or return may be additionally limited or excluded for specially procured goods or goods that the provider does not usually keep in stock, provided that this is clearly agreed before the conclusion of the contract.
Right of withdrawal for consumers
For distance contracts, the consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period begins on the day on which the consumer, or a third party indicated by the consumer who is not the carrier, acquires physical possession of the goods. If the contract concerns multiple items delivered separately, the period begins on the day of receipt of the last item.
The consumer may exercise the right of withdrawal by an unequivocal statement sent to [email protected], via the contact form on the website, or by post to the provider's address. Use of a specific withdrawal form is not mandatory.
In the event of withdrawal from the contract, the consumer must return the goods to the provider without undue delay and no later than 14 days after sending the notice of withdrawal. The return shall be deemed timely if the goods are handed over to the carrier or sent to the provider before the expiry of that period.
The direct cost of returning the goods shall be borne by the consumer, unless expressly agreed otherwise. The provider does not accept cash-on-delivery return shipments. The consumer should return the goods properly protected and packaged so that they are not damaged in transit; it is recommended to enclose a copy of the invoice or at least data enabling reliable identification of the order.
The consumer may inspect and test the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same way as would be possible in a physical store. If the consumer handles the goods beyond that scope, they shall be liable for any diminution in value.
In the event of a valid withdrawal, the provider shall reimburse the consumer for all payments received, including the cost of standard delivery, without undue delay and no later than 14 days from receipt of the notice of withdrawal. If the consumer expressly chose a type of delivery other than the least expensive standard delivery option, the provider is not obliged to reimburse the difference in additional costs.
The provider may withhold reimbursement until it has received the returned goods or until the consumer has supplied evidence that the goods have been sent back, whichever occurs first.
Reimbursement shall, as a rule, be made using the same means of payment as the consumer used for the initial transaction, unless the consumer expressly agrees to a different method of reimbursement and does not incur any costs as a result. Reimbursement in cash is possible only if the consumer is physically present in the provider's physical store, if the consumer expressly agrees to this and if the consumer does not incur any costs as a result.
Limitations on the right of withdrawal
The consumer does not have the right to withdraw from the contract in the cases provided by law. This applies, among other things, to:
- goods made to the consumer's precise instructions or clearly personalized to the consumer's personal needs;
- goods which are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return for reasons of health protection or hygiene, if the consumer has unsealed them after delivery by opening the seal, protective film, safety closure or other comparable protection;
- goods which, after delivery, are by their nature inseparably mixed with other items.
For the purposes of the previous paragraph, sealed goods for health protection or hygiene reasons may in particular include certain cosmetic, care, shaving, personal and other comparable products if supplied with a protective seal, film or other safety or hygiene closure. For such goods, the consumer must not open, test or use the product if they wish to preserve the right to withdraw from the contract.
If a product was purchased as an inseparable bundle, gift set or other whole with a single price, the right of withdrawal may be exercised only in respect of the entire bundle, unless an individual part of the bundle is offered as a separate item with a separate price and such separation is appropriate given the nature of the product.
Business buyers do not have the statutory 14-day right of withdrawal under these rules, unless the provider expressly grants such right in an individual case.
Statutory guarantee of conformity of goods
For consumers, the provider is liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years from delivery. If the goods are not in conformity, the consumer has rights in accordance with ZVPot-1.
The consumer must notify the provider of the alleged lack of conformity, describe it in sufficient detail and allow the provider to inspect the goods. The notice may be sent to [email protected] or by post to the provider's registered address. For faster handling, it is recommended to attach photographs, a description of the defect, the order number and the remedy claimed by the consumer.
The consumer may first request that conformity be restored free of charge by repair or replacement, unless the chosen remedy is impossible or disproportionate. The provider shall restore conformity within a reasonable time, which may not exceed 30 days from receipt of the notice of lack of conformity; this period may exceptionally be extended by up to 15 days if this is required by objective reasons of which the consumer is informed in due time.
If conformity is not restored within that period, or if restoration of conformity is not possible, the consumer may, in the cases provided by law, request a proportionate reduction of the purchase price or withdraw from the contract and request reimbursement of the amount paid. If the lack of conformity appears within less than 30 days from delivery, the consumer may, under the conditions laid down by law, withdraw from the contract and request reimbursement of the amount paid.
If the provider considers that the existence of the lack of conformity is disputed, it shall notify the consumer in writing within eight days of receipt of the claim.
Individual hypersensitivity, an allergic reaction, subjective dissatisfaction with smell, texture, skin feel or other sensory characteristics does not in itself constitute a lack of conformity if the product otherwise conforms to its description, declaration, composition, the manufacturer's instructions and its ordinary purpose. The same applies to differences in packaging that do not affect the essential characteristics of the product and to expected variations in properties connected with the nature of natural ingredients.
For business buyers, issues relating to possible defects, non-conformity, notices and warranty claims shall be assessed under the Obligations Code, these Terms and Conditions, and any special agreements between the parties.
Complaints and out-of-court dispute resolution
The provider complies with applicable consumer protection regulations and has an internal complaint handling procedure in place. The buyer may send a complaint, question or claim to [email protected] or via the contact form on the website. The provider endeavours to respond within a reasonable time and to resolve any disputes amicably.
In accordance with the Out-of-Court Resolution of Consumer Disputes Act, the provider does not recognize any ADR entity as competent to resolve a consumer dispute that a consumer may initiate under that Act.
Limitation of liability
The provider is not liable for damage resulting from the use of products contrary to their purpose, the manufacturer's instructions, the warnings on the packaging or the basic rules of safe use. Before use, the buyer must carefully read all declarations, warnings, composition details and instructions supplied with the product or published alongside the product.
The provider endeavours to ensure uninterrupted operation of the online store, but does not guarantee complete uninterrupted availability of the website, flawless functioning of all information features, or the absence of errors, network outages or disruptions arising from the acts of third parties, infrastructure providers, payment providers, carriers or other external systems.
Unless mandatory law provides otherwise, the provider's liability towards business buyers shall, to the maximum extent permitted by law, be limited to direct damage up to the value of the individual order from which the claim arises.
Intellectual property
All texts, photographs, graphic elements, logos, descriptions, marks, databases and other content published on the Nebrito website are protected in accordance with copyright and related rights legislation, industrial property legislation and other rules protecting intellectual property. Without the provider's prior written consent, they may not be copied, reproduced, distributed or used for commercial purposes, unless mandatory law provides otherwise.
Applicable law and amendments to the terms
All matters not specifically governed by these Terms and Conditions shall be governed by the applicable laws of the Republic of Slovenia, in particular ZVPot-1, ZEPT, OZ and ZIsRPS. This shall not affect the protection afforded to the consumer by mandatory provisions of law applicable in their case.
The provider may amend or supplement these Terms and Conditions due to changes in legislation, changes in business processes, changes in the technical functioning of the online store or changes in its business policy. The amendments shall take effect upon publication on the website, unless otherwise stated for a particular amendment. The Terms and Conditions published at the time the buyer places the order shall apply to that buyer.
If an amicable settlement of a dispute is not possible, the court in Koper having subject-matter jurisdiction shall have jurisdiction over disputes between the provider and a business buyer. For disputes with consumers, jurisdiction shall be determined in accordance with mandatory law.
Final provisions
If any provision of these Terms and Conditions is found to be null, invalid or unenforceable, this shall not affect the validity of the remaining provisions. Such provision shall be interpreted or replaced in such a way as to achieve, to the greatest extent possible, its economic and legal purpose in accordance with applicable law.
We wish you a pleasant shopping experience.
The Nebrito team
Aleksandr Lepeshkin s.p.
VAT ID: SI21179379
Company registration number: 8687188000